Q&As

Q. How much is carriage?

A. Carriage is based on weight up to an order value of £250 NET where carriage is free (UK Mainland).

  • Carriage up to 25kg is £7.99 if the order is under £250 NET (UK Mainland)
  • Carriage between 26kg and 50kg is £12.99 if the order is under £250 NET (UK Mainland)
  • Carriage between 51kg and 75kg is £16.99 if the order is under £250 NET (UK Mainland)
  • Carriage between 76kg and 100kg is £20.99 if the order is under £250 NET (UK Mainland)
  • Carriage over 100kg is £24.00 if the order is under £250 NET (UK Mainland)

Also remember if you are local to our main distribution centre in Norfolk you can collect at no cost, if you want delivery outside of mainland UK please use one of our contact methods to obtain a quote.

Q. But how do I know how much my order weighs for carriage purposes?

A. Most products have the weight listed in the pack size and for liquids the rule of thumb is 1L will equal 1kg, but if you are unsure add to your basket and it will be calculated automatically.

Q. I have placed an order when will it arrive?

A. Most orders if placed before 12 noon will go out on a 2 day delivery if the items are in stock, if items are out of stock you will see when you place the order that they are on back order in this case they will be up to 10 days. If any stock is delayed longer than 10 days we will contact you to advise you of this. If your order is for a professional pesticide, before despatch we will need confirmation that you comply with the safe use of pesticide legislation this will be requested immediately by way of an email to you to which we will need a response before despatch.

Q. Can I order for Next Day Delivery?

A. Sure. If you require Next Day Delivery we ask that you place the order no later than 12 noon the day before. There is likely to be an additional carriage charge associated with this however. Simply state in ‘Special Delivery Instructions’ that you require Next Day delivery, and a member of our team will be in contact to take additional payment over the phone. Alternatively, you can ring our office on 01328 700600 once you have placed your order online and we would be happy to assist you.

 


Like to read...? Request our Catalogue

If you prefer a product catalogue to looking online it's not a problem, just give us a call or email us, or even use our help box on the home page.


01328 700600
sales@collier-turf-care.co.uk

Click here to view online

2017 PRODUCT CATALOGUE.pdf

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We offer a range of brands from key suppliers whose products we trust and can highly recommend to you.


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